Contact Us
Got a question about a review, spotted something that needs updating, or just want to flag a new casino for us to look at? This page covers the ways to reach the Casino Sites team and what we can (and can't) help with.
How to reach us
The quickest way to get in touch is by email at [email protected]. Let us know what your message relates to — a specific casino, a bonus offer, a technical issue with the site, or general feedback — so we can route it to the right person. We read every message and aim to reply within a reasonable timeframe, though volume can occasionally slow things down.
What we can help with
- Corrections or updates to information on any casino review, including bonus terms, licensing details, or payment methods
- Suggestions for new or upcoming casinos we haven't yet covered
- General feedback on how we present ratings, comparisons, or bonus breakdowns
- Questions about how our editorial process works and how rankings are put together
What we can't help with
Casino Sites is an independent review and comparison site — we don't operate any casino, hold player funds, or process deposits and withdrawals. If your enquiry concerns an actual account, a stuck withdrawal, a bonus dispute, or identity verification (KYC), that has to go through the casino's own customer support team, since only they have access to your account and transaction history. Most licensed operators list live chat, email, and sometimes phone support directly on their site.
If you're dealing with a gambling problem or want to look at self-exclusion tools, deposit limits, or where to find support, our Responsible Gambling page has practical information and links to national support services.
Before you write in about a specific casino
A few quick checks can sometimes answer your question faster than waiting on a reply:
- Check the bonus terms on the operator's own site — wagering requirements, game restrictions, and expiry dates are set by the casino, not by us, and they do change
- Confirm the casino is properly licensed for your state, since eligibility and legal access to real-money online gambling vary depending on where you're physically located in the US
- Look at whether the site uses HTTPS encryption and asks for identity verification before withdrawals — both are normal practice at legitimate operators, not red flags
If after that you still think something on one of our pages is inaccurate or out of date, that's exactly the kind of message we want — tell us what changed and where you saw it, and we'll get it checked against the operator's current terms.
Feedback on our ratings and reviews
Our editorial ratings reflect research into licensing, banking options, game selection, and bonus terms — they're not customer-review scores, and commission from any listed casino never buys a higher position. If you've had firsthand experience with one of the sites we cover, whether that's a smooth withdrawal or a frustrating support experience, that kind of feedback genuinely helps us keep the reviews grounded in reality rather than marketing copy.
For background on how we approach this site and who's behind it, see our About Us page. Our Terms and Conditions page covers the legal basis on which this site operates, including the limits of the information we provide.
A note on what this site is — and isn't
Casino Sites publishes independent comparisons of licensed online casinos available to US players. We don't accept real-money wagers, we're not a payment processor, and nothing here should be read as a guarantee of any outcome — casino games carry a built-in house edge, and no bonus or strategy changes that. If your message is really a question for a specific operator's compliance or support team, we'll do our best to point you in the right direction rather than leave you hanging.